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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pretty eyeshadow, although the color was supposed to be more silver I still like it. The color of the eyeshadow while wearing is a silver/blue color. Not very pigmented.
only worked for track issued by the china. three months later forced open dispute after your order has been the return of the, tk. дошла not send. can of course our mail "lose" track parcel without, which can still reasons, do not know. extra store, all returned уговоров нервотрепки and fully. , best seller of positive experience.
Everything OK. Goods okay. Thank you.
The goods did not come although the extended delivery time. tried to return the money, several times wrote the store, opened dispute, but it was useless the seller was pretending to be a fool and wrote the same thing. so go for 100 rubles can get rich! Seller do not recommend, I can not write anything about the product, respectively.
The product is of quality and arrived before the estimated time. the pigmentation is good for a SHINY golden, but nothing too surprising.
The shadow of the good quality. but were nearly six weeks.
Cool shade-the goods match the description. the store did not communicate, delivery time 3 weeks.
The shadows look super-duper! umnichka store sent all in one package. in the not yet probyvala. I will add later.
The shadow of the good, not sypyatsya.
the wrong color came.
Very beautiful shade, soft texture thanks to the store, reached safely.
Very cool. I will take more
The shadow is beautiful, it has much glitter, can be used as illuminator but it will stick to that effect with glitter, like the naked one of the urban decay illuminator. I found it very beautiful, probably will buy more. arrived in 48 business days due to the same country... finally, I loved the purchase.
Thank you everything is fine
The goods did not come. money back
The quality is good all as in the photo