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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods did not come, the store returned the money
Fast delivery, product of excellent quality.
very have small. i заказывала size 44 small is proved сестренке even in total 42 m. quality good enough, but size summarized.
Did not come. returned the money.
The goods did not come!!!! the store does not go on contact!!!
Pants very much! not like synthetics. on hips 95 cm size xl is just right
L ordered at your 44-46, turned out to be low landing
Came xl 48 small. very sorry because of good quality
fits well. thank you
Goods did not come. money back
All exactly 5.
Good quality fast delivery, I recommend
All good except for delivery
I am very happy! thank you store! goods went less than a month before the Saratov region. the fabric is very thin, but the lace is just super) I ordered the smallest size l, went perfectly! there is little smell, but it's not terrible, I think eventually it will disappear. maybe I will order more, but other colors. I am very happy, and my husband by the way, too :) I would recommend!)
Nice underwear, size ok, like it, thank you very much
Thank you everything is fine
2 weeks store sent the goods, and more than a month was posting. a total of almost 2 months delivery. the quality standards there is an unpleasant smell of fabric
Commodity pleased. lace smooth, neat, thread never stick, saturated color. size-fits. I recommend store.
The quality is good, cotton. size феерический. it's xl s or m, as lucky. slender girlfriend gave. delivery to the apartment. specify the size.
Pants good, but much joy no it was too long was the order!!!!! to Krasnodar 2 months!!!!!
Size l on hips 100mm ok
Soft and gentle. rekomenduyu
Shipping to Minsk over a month, even almost two. good quality, neat seams
Good underwear for the price. knitted cotton. color bright. after washing do not know yet. posting was more than a month but the expectations are justified.